Refund policy

FanHard Return and Refund Policy

All sales are final for change-of-mind purchases. We do not accept discretionary returns or exchanges for buyer’s remorse, market-price changes, or condition characteristics clearly disclosed in the listing and photographs. Please review the description, included documentation, and photographs before purchasing, and contact us with questions.

Problems with your order
Contact contact@fanhard.com promptly if your item arrives damaged, the wrong item is delivered, an item is materially different from its description, or your shipment appears lost. Please report delivery issues preferably within three days of receiving the package. This requested reporting period does not remove any rights you may have under applicable law.

Include your order number, a description of the issue, and clear photographs of the item, shipping label, outer packaging, and packing materials where relevant. Retain the item, all included documentation, and the packaging while we review the issue or assist with a carrier claim.

Approved returns and refunds
Contact FanHard before returning anything so we can provide instructions. For a confirmed shipping problem or seller error, we will arrange an appropriate resolution, including a return and refund where warranted. FanHard covers necessary return shipping for approved returns involving transit damage, an incorrect item, or a material discrepancy from the listing. Return the item with the documentation and accessories supplied, as applicable.

For a confirmed lost shipment, we will work with the carrier and arrange an appropriate resolution. You do not need to obtain reimbursement from the carrier yourself before contacting us.

Approved refunds are issued to the original payment method. We will confirm when the refund has been submitted; the time for it to appear depends on your payment provider.

Unshipped orders and delays
If we cannot fulfill an order or ship within the promised handling period, we will contact you to offer an updated shipment date or cancellation and a refund, as applicable.

This policy does not exclude rights or remedies that cannot be excluded under applicable law.

Questions: contact@fanhard.com